Return & Replacement Policy

SavaliKraft – Authentic Indian Tribal Art

Document Version

Effective Date: December 25, 2025
Last Updated: February 8, 2026
Policy Version: 1.0

At SavaliKraft, we take immense pride in our heritage of Indian tribal and traditional arts. Each piece—whether it is Warli art on wood, hand-embroidered bags, or Gond paintings—is handcrafted with love and precision by skilled artisans.

We want you to be completely satisfied with your purchase. However, if you are not entirely happy, we are here to help.

  1. 7-Day Return Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return or replacement.
If 2 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

  1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the exact same condition that you received it.
  • Packaging: It must be in the original packaging with all tags, labels, and protective covers intact.
  • Proof of Purchase: A receipt or proof of purchase (Order ID) is required.
  1. Handcrafted Product Disclaimer (Important)

Please note that our products are 100% handcrafted by artisans, not mass-produced by machines.

  • Unique Variations: Minor variations in color, texture, design alignment, or size are natural characteristics of handmade items (especially in Warli paintings and hand embroidery).
  • Not a Defect: These differences verify that the product is authentic and handmade. Therefore, returns based solely on “minor design differences” may not be accepted.
  1. Damaged or Defectives Items

Please inspect your order immediately upon reception.

  • Report within 48 Hours: If the item is defective, damaged during transit, or if you receive the wrong item, you must contact us within 48 hours of delivery.
  • Evidence: Please email us photos or a video clearly showing the damage/defect.
  • Resolution: We will send a replacement free of charge or issue a full refund if a replacement is unavailable.
  1. How to Initiate a Return

To start a return, follow these steps:

  1. Email Us: Contact us at info@savalikraft.com or WhatsApp us at +91 90 160 181 45 within 2 days of delivery.
  2. Subject Line: Please use “Return Request – Order #[Your Order ID]”.
  3. Approval: If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  1. Refunds

Once we receive and inspect your return:

  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment (Credit Card, UPI, or Bank Transfer) within 7–10 business days.
  1. Non-Returnable Items

Certain types of items cannot be returned:

  • Custom/Personalized Orders: Items made specifically for you (e.g., bags with initials, custom Warli panels).
  • Sale Items: Items purchased during a clearance sale or using a special discount coupon.
  • Gift Cards.
  1. Exchange Policy

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Direct exchanges are subject to stock availability.

  1. Shipping Costs
  • Defective Products: SavaliKraft will bear the return shipping costs for damaged or wrong items sent by us.
  • Change of Mind: If you are returning an item due to personal preference (e.g., didn’t like the color/size), you will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  1. International Returns

For orders shipped outside India:

  • We accept returns within 2 days, but return shipping costs and any customs duties involved must be paid by the customer.
  • Refunds will only include the product cost, not the original international shipping charges.
  1. Non-Returnable Items

The following items cannot be returned or replaced:

  1. Items beyond 30-day window
  2. Clearance or final sale items (marked at checkout)
  3. Customized or personalized products (unless defective)
  4. Items damaged by customer (misuse, accidents, improper storage)
  5. Products without proof of purchase
  6. Items altered, modified, or repaired after delivery
  7. Hygiene-sensitive products (if opened/used)
  8. Bulk orders (subject to separate agreement)
  9. Dispute Resolution

11.1 Customer Disputes

If you disagree with our return decision:

  1. Submit Appeal: Contact info@savalikraft.com with detailed explanation
  2. Provide Evidence: Share additional photos or documentation
  3. Review Process: Our management team will review within 5 business days
  4. Resolution: We will communicate the final decision with detailed reasoning

11.2 Escalation

For unresolved disputes, customers may escalate to:

  • Consumer Protection Authority: For Indian customers
  • International Dispute Resolution: For overseas customers
  • Platform Support: If purchased through third-party platforms
  1. Quality Assurance Guarantee

12.1 Our Promise

SavaliKraft guarantees:

✓ 100% Handmade: All products are authentically crafted by skilled artisans
✓ Quality Materials: We use eco-friendly and sustainable materials
✓ Fair Pricing: Transparent pricing that fairly compensates artisans
✓ Authenticity: Every product includes craftsmanship and authenticity details
✓ Artisan Stories: Each purchase supports real artisans in our community

12.2 Quality Standards

All products must meet these standards:

  • Sound structural integrity
  • No significant manufacturing defects
  • Colors and finishes as shown in photos
  • Components complete and functional
  • Packaged securely to prevent damage during transit
  1. Exceptions and Special Cases

13.1 Bulk Orders and Corporate Gifts

  • Bulk orders (10+ items) have separate return policies
  • Corporate gift returns require written approval from SavaliKraft management
  • Special return agreements may be negotiated for large orders

13.2 Seasonal or Limited-Edition Items

  • Limited-edition and seasonal items may have restricted return policies
  • These will be clearly marked at the time of purchase
  • Customers will be notified of applicable restrictions

13.3 Damaged in Transit

For items damaged during delivery:

  1. Document Damage: Take photographs immediately upon receipt
  2. Contact Us: Reach out within 48 hours with photos and order details
  3. Courier Claim: If insured, file damage claim with courier service
  4. SavaliKraft Support: We will provide replacement or refund once claim is processed
  5. Customer Responsibilities

As a valued customer, please:

  • Inspect Items Promptly: Check products within 24-48 hours of receipt
  • Report Issues Early: Contact us immediately if there are any problems
  • Preserve Packaging: Keep original packaging for potential returns
  • Document Problems: Take clear photos if issues arise
  • Use Proper Shipping: Return items using tracked, insured methods
  • Follow Instructions: Adhere to return process guidelines
  • Maintain Condition: Keep items in resalable condition if requesting return
  1. SavaliKraft Responsibilities

SavaliKraft commits to:

  • Timely Communication: Respond to inquiries within 24-48 business hours
  • Fair Assessment: Evaluate returns objectively and transparently
  • Prompt Processing: Complete return processing within stated timelines
  • Quality Assurance: Ensure products meet quality standards before shipment
  • Secure Packaging: Pack items to prevent damage during transit
  • Artisan Support: Ensure all returns support and don’t harm our artisan partners
  1. Contact Information

For any questions or to initiate a return:

SavaliKraft Customer Service

  1. Policy Changes and Updates

SavaliKraft reserves the right to modify this Return & Replacement Policy at any time. Changes will be:

  • Posted on Website: Updates published at savalikraft.com/return-replacement-policy/
  • Effective Date: New policies effective upon posting
  • Notification: Major changes will be communicated to registered customers
  • Prior Agreements: Existing orders follow the policy in effect at time of purchase

Last Updated: December 25, 2025

  1. Legal Disclaimer

This Return & Replacement Policy is subject to applicable consumer protection laws in India and international jurisdictions where SavaliKraft operates. In case of conflict between this policy and local laws, the local consumer protection laws will prevail.

For Indian customers, this policy is governed by:

  • Consumer Protection Act, 2019
  • e-commerce Rules, 2020
  • Indian Contract Act, 1872
  1. Acknowledgment

By making a purchase from SavaliKraft, you acknowledge that you have read, understood, and agree to be bound by this Return & Replacement Policy.

Thank you for supporting authentic Indian tribal and traditional artisan crafts. Your purchases directly support skilled artisans and help preserve India’s rich cultural heritage.

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